Hello, I'm Rocky Roanne

Admin VA – Property Management (Property Manager)

• Handled utilities, maintenance coordination, and follow-ups on prospective tenants’ applications.
• Used Rent Manager CRM to update data, create service issue tickets, send messages to tenants, and prepare lease renewals and management agreement documents.
• Managed Property Melds for scheduling and following up on maintenance, coordinating with owners, tenants, and service vendors.
• Tracked tenants’ move-in/move-out status, utilities connection/disconnection/transfer, and extermination schedules using Rent Manager and Google Sheets.
• Communicated via Microsoft Outlook and MS Teams, messaging, responding to, and organizing emails.
• Called and messaged tenants and utility vendors for notifications, service connections/disconnections/transfers, pest control schedules, and application status updates.
• Established and maintained strong working relationships with the team, tenants, and utility vendors.

BYUNG CHUL MIN (BCM) – ESL Tutor

2024

• Responsible for teaching and helping students achieve their English language learning goals.
• Used the CRM/LMS to access detailed educational materials and create comprehensive feedback after each class.
• Conducted classes on time and provided grammar corrections, new and similar expressions, and vocabulary expansion through spoken lessons and written feedback.
• Focused on helping corporate (B2B) students improve productivity and performance in spoken English.
• Created an engaging and friendly atmosphere for students ranging from juniors to professionals and elderlies.
• Encouraged conversational communication to build rapport and confidence with students.